What do I need to do to quickly get started using Mojo Helpdesk?
**Steps to get started:**
1. Create your ticket queues. Queues are how you will categorize your
tickets, such as support, billing, maintenance, questions, etc.
Email addresses can be created based on the queue.
2. Add support staff and users. Support staff are those that work in
the helpdesk and solve tickets. They will either have a role as a
restricted technician, technician, manager, or admin. Users are your
external customers/clients, internal employees or anybody submitting
requests to your helpdesk.
3. Create tickets. Tickets can be assigned to staff from the Unassigned
Ticket list. They can be managed in 'My Assignments'.