What do I need to do to quickly get started using Mojo Helpdesk?

**Steps to get started:** 1. Create your ticket queues. Queues are how you will categorize your tickets, such as support, billing, maintenance, questions, etc. Email addresses can be created based on the queue. 2. Add support staff and users. Support staff are those that work in the helpdesk and solve tickets. They will either have a role as a restricted technician, technician, manager, or admin. Users are your external customers/clients, internal employees or anybody submitting requests to your helpdesk. 3. Create tickets. Tickets can be assigned to staff from the Unassigned Ticket list. They can be managed in 'My Assignments'.
Published on: 2013-09-12
See other articles in Getting Started.