Queues are similar to categories. It's recommended to keep routing of tickets in mind when you create your queues. Within Mojo, you are able to automate, report and route by the queue.
To create a ticket queue, click on the settings cog -> `Admin Settings` -> `Queues and Email Addresses` -> `+ new queue`
Here you can also also determine settings for email to ticket creation such as the queue email address, and the form to use. When Email to Ticket is ON, users can create tickets by emailing the associated email address for each queue.