What filters (search criteria) can be used to run the automation?

1. Ticket Submitter (user) 2. Group 3. Priority 4. Status 5. Queue 6. Keyword in the title 7. Keyword in the description. 8. Created x days ago 9. Updated x hours/days ago 10. Only tickets created from now on
Published on: 2013-09-13 See other articles in Automations.