What filters (search criteria) can be used to run the automation?

- Ticket Submitter (user) - Group - Priority - Status - Queue - Keyword in the title - Keyword in the description. - Created x days ago - Updated x hours/days ago - Only tickets created from now on - Custom fields Triggers support many more filters, so if you cannot achieve the workflow you need with an Automation, check out the Triggers section.
Published on: 2013-09-13 See other articles in Automations.