Mojo Helpdesk allows multiple ticket forms for users to submit requests. To customize a ticket form go to Admin Settings > Ticket Forms. Here you will be able to add new fields to your ticket form or to edit the fields that already exist on the ticket forms.
To edit the options for the ticket queue and ticket type fields go to Admin Settings > Queues and Emails. Or to edit ticket type options go to Admin Settings > Ticket Types.
Published on: 2013-09-13See other articles inTicket Form.