Mojo Helpdesk sends email notifications automatically based on certain conditions. The wording of the emails can be changed in the email settings page.
**New User Welcome Email** <br>
This email which contains Mojo's system login credentials is sent when any new user is created in the helpdesk. A user is created when they submit their first ticket or when they are added by staff.
**New Ticket Notification** <br>
This email is sent to the ticket submitter to confirm receipt of the ticket in the helpdesk. Another version is sent to helpdesk staff members to notify them of a new ticket arriving in the helpdesk.
**Assigned To Notification** <br>
This email is sent to ticket assignee when a ticket has been assigned them. This is only sent to the ticket assignee, not the ticket submitter.
**Re-Assigned Notification** <br>
This email is sent to the new ticket assignee and the previous assignee. The ticket submitter is not notified of this change.
**Comment Added** <br>
This email is sent to the the ticket submitter or assignee when a comment has been added to the ticket. Note: when private messages are added to a ticket only the ticket assignee will receive an email.
**Forgot Password** <br>
This email is sent to any user that clicks on the 'forgot my password' link from Mojo's login page.
Published on: 2013-09-13See other articles inEmail FAQs.