How do I create my Knowledge Base?

###Enable the Knowledge Base You are able to enable the Knowledge Base in Mojo Helpdesk version 1 go to 1Manage> Support Portal> Portal Settings`. In version 2 you can enable the Knowledge Base by going to `Helpdesk Settings` and choosing `Settings` from the `Help Center` section. ###Create Topics and Articles To create topics and articles for your Knowledge Base in version 1 go to `Manage> All Settings> Knowledge Base Management` In version 2 go to `Helpdesk Settings > Knowledge Base` To create a topic, go to `Topics > +New Topic`. You are able to choose a parent topic and sub-topic. You are able to re-order your topics. After you have finished creating your topics, you can then start adding articles. Articles > +New Article. As you add the article you are able to specify which topic the article will appear in. Use markdown for styling or the editor within the article content area. Articles are able to be 'featured' or not featured. Featured articles will always appear in the Knowledge Base main content area. Non-featured will only appear on the page if they fall within the range of the amount that are to be displayed. When you create an article you are able check a box to publish upon saving. If you do not check the 'publish' box your article will be saved as an un-published draft.
Published on: 2013-09-13