How do I create a Knowledge Base for my help desk?
###Enable the Knowledge Base
You can display/enable the Knowledge Base by going to `Admin Settings` > `Settings` (under `Help Center` section).
In Settings, you can name your portal, update the news content, and control who sees your content.
###Create Topics and Articles
Go to `Admin Settings` and choose `Knowledge Base` (under the `Help Center` section).
On the left sidebar, click `Topics`. Here you'll find your list of topics,. You can create new ones, determine hierarchy (parent and sub-topic, re-order topics), and create new ones.
Once you've created topics, you can then start adding articles. On the left sidebar, click `Articles`.
As you add the article you can specify which topic the article will appear in. Use markdown or the editor within the article content area for styling.
Articles are able to be 'featured' or not featured. Featured articles will always appear in the Knowledge Base main content area. Non-featured will only appear on the page if they fall within the range of the amount that are to be displayed.
When you create an article you are able check a box to publish upon saving. If you do not check the 'publish' box, your article will be saved as an un-published draft.