Why am I not receiving the export file?

There could be a few reasons you are not receiving the export file that is emailed to you after running an export: 1. You are not able to receive zip files. Zip files are blocked by your network. 2. The settings in your profile are flagged to 'not send email ever'. 3. It's being filtered as SPAM. 4. The export was too large to send (typically more than 3000 tickets, users or 3 months of the event log activity). If this is the case, please shorten the date range parameters and try the export again. 5. The scheduled export was not confirmed to continue sending after 45 days by the export creator. The export will need to be recreated. Please check each of these before submitting a ticket for this issue.
Published on: 2013-09-18 See other articles in Exporting, Troubleshooting.