I am not getting email notifications.

Missing a notification from Mojo Helpdesk? Here are some message types, and possible reasons and solutions to the problem.
 
 New Ticket Notification:
  1. You have been excluded from receiving tickets for your queue based on the new ticket notification settings. As an admin of the helpdesk, check Admin Settings > New Ticket Notifications to see if you are set up to receive emails for the queue. 
  2. In your profile, you are flagged to 'not send email to ever'. As an admin of the helpdesk, go to Admin Settings, then Agents. Look your profile and click edit. You'll see a check box for "Do not email this user. EVER."
  3. Your network is blocking our IP address and it needs to be white-listed. Please open a ticket with us if this is the case. 
  4. They are being caught by your SPAM filter.
 
Comment Added Notification or Assigned To Notification: 
  1. A staff member has unchecked the 'send email notification' box in the 'Add a message' section of the ticket.
  2. A private message was added to a ticket (by staff) before the ticket was assigned to you.
  3. In your user profile, you are flagged to 'not send email to ever'.
  4. Your network is blocking our IP address and it needs to be white-listed.
  5. They are being caught by your SPAM filter.

 
Ticket Exports:
  1. Your network blocks emails which contain zipped files or the file extension .csv files. 
  2. It's in your spam filter. This typically happens because the export emails are sent from a 'no-reply' email address.
 
See other articles in Email to Ticket Creation, Managing Tickets, Email FAQs