How does my staff know when a ticket has been assigned?

Staff are only notified when a new ticket has arrived in the helpdesk and when it has been assigned to you. The other agents are not notified by email when it has been assigned to another team member. However, a [trigger](https://help.mojohelpdesk.com/ma/#/kb/articles/163000/detail) can be created to notify the other staff members when the ticket has been assigned. The triggers can send an email to notify 'all agents except assignee' when the ticket has been assigned.
Published on: 2013-09-23 See other articles in Managing Tickets, General FAQ.