How will agents know when a ticket has been assigned to them?

Agents are always notified when a ticket is assigned to them, unless the agent has signed up to NOT receive any emails from Mojo. As a default, other agents are NOT notified when a ticket is assigned to another team member. However, a [trigger](https://help.mojohelpdesk.com/help/article/163000) can be created to notify other staff members when the ticket has been assigned. The triggers can send an email to notify 'all agents except assignee' when the ticket has been assigned. [Click here for a list of all email notifications sent from Mojo.](https://help.mojohelpdesk.com/help/article/115422)
See other articles in Managing Tickets, General FAQ.