How do I add tickets to the Watch List?

There are two ways to add tickets to the Watch list view. 1 - Open any ticket and click the gray eyeball icon next to the ticket submitter's name near the top left of the ticket. OR 2 - Click the gray eyeball to the left side of the ticket description for any ticket in the My Assignments, Unassigned, or All Open Tickets views.
Published on: 2013-11-27
See other articles in Managing Tickets.