By adding a ticket to the watch list, this means that you are bookmarking the ticket (in your Watch List view), or you can sign up for updates to the ticket. There are two ways to add tickets to the Watch List view.
1 - Open any ticket and click the gray eyeball icon next to the ticket submitter's name near the top left of the ticket.
2 - Click the gray eyeball to the left side of the ticket description for any ticket in the My Assignments, Unassigned, or All Open Tickets views.
Watch this video to learn how you can add a ticket to your watch list:
TYT[ https://www.youtube.com/watch?v=45JBnYFzXPQ ]