Why does my ticket form need a default form?

Mojo Helpdesk requires that one form is published at all times. You are able to change the default form using the 'set as default' flag in the form list. The default form will be the one that is used by all incoming tickets created by email. Tickets created by email will always use the default form but an agent is able to change the form once a ticket is created by clicking the grey `edit` button in the ticket detail view.
Published on: 2014-05-14
See other articles in Ticket Form, Ticket Forms.