In some cases emails may be rejected by an email server or be classified as spam. For these cases, it will help to whitelist Mojo Helpdesk's email server IP and domain names:
- IP: 54.149.252.182
- Host name: mail.app.mojohelpdesk.com
- Domain: mojohelpdesk.com
- Domain: xenon.metadot.com
Also if there is a custom domain name setup for the helpdesk, such as "support.yourdomain.com", please add the following SPF (TXT) record for the base domain (yourdomain.com):
`"v=spf1 mx a ip4:54.149.252.182 a:xenon.metadot.com ~all"`
or if you already have a SPF record, add this to it:
`include:spf.mojohelpdesk.com`
This will allow Mojo's email server to send emails legitimately using the personal domain name.
In case of custom domain name it is advisable to add the following CNAME record for `default._domainkey.yourbasedomain.com` as well:
`dkim.mojohelpdesk.com`
Published on: 2018-09-05See other articles inTroubleshooting.