Configuring and troubleshooting email configuration for custom domain

In some cases emails may be rejected by an email server or be classified as spam. For these cases, your email administrator should whitelist Mojo Helpdesk's email server IP and domain names:

Also if there is a custom domain name setup for the helpdesk, such as "", please add the following SPF (TXT) record for the base domain (

"v=spf1 mx a ip4: ~all"

or if you already have a SPF record, add this to it:

This will allow Mojo's email server to send emails legitimately using the custom domain name.

In case of custom domain name, it is advisable to add the following CNAME record:  CNAME