How do I receive new ticket notifications only for a specific queue?

Agents are notified whenever a new ticket comes into the helpdesk. You can configure for which queues each agent will receive a notification for. As a default, agents will receive notifications for ALL new tickets that come in the queue. If you have agents that are responsible only for a certain queue, or if you have a manager who only oversees the helpdesk, they might not want to be notified about each new ticket that comes in. You can change the settings in `Admin Settings -> New Ticket Notifications`. Hover over the agent you want to configure, and then click on `Change`. You can set an agent to receive notifications for certain queues, or if you do not select any queues then the agent won't receive any new ticket notifications.  
See other articles in Getting Started, General FAQ, Email FAQs