How do I receive new ticket notifications only for a specific queue?
Agents are notified whenever a new ticket comes into the helpdesk. You can configure for which queues each agent will receive a notification for. As a default, agents will receive notifications for ALL new tickets that come in the queue. If you have agents that are responsible only for a certain queue, or if you have a manager who only oversees the helpdesk, they might not want to be notified about each new ticket that comes in.
You can change the settings in `Admin Settings -> New Ticket Notifications`. Hover over the agent you want to configure, and then click on `Change`. You can set an agent to receive notifications for certain queues, or if you do not select any queues then the agent won't receive any new ticket notifications.