The Aging Summary is one of Mojo's readily-available reporting tools. With this report, Managers and Admins have a high-level overview of what's going on in the helpdesk, and also have the ability to drill-down to the ticket level.
Watch the video below for an overview of the Aging Summary.
TYT[ https://www.youtube.com/watch?v=ZOULcL_dbuQ ]