(Custom Domain) How to permit Mojo to send an email in behalf of your organization domain

For helpdesk accounts that use a custom domain, there are a few things you can do to allow Mojo's email server to send emails using your organization's domain name. This will be a way to prevent the "phishing" warning email.

1. Please add the following SPF (TXT) record for your main domain:

"v=spf1 mx a ip4:54.149.252.182 a:xenon.metadot.com ~all"

If you already have a SPF record, then add this to it: "include:spf.mojohelpdesk.com"


2. We also recommend adding the following CNAME record for "default._domainkey.yourcustomdomain.name": "dkim.mojohelpdesk.com" (where yourcustomdomain.name is the custom domain name set for your helpdesk)
 
See other articles in Helpdesk Configuration, Email to Ticket Creation, Email FAQs