Mojo Helpdesk Guide for Help Desk Managers

This resource guide will contain everything managers need to know to work on tickets in the help desk. The resource will include links to videos so an internet connection is necessary.

What is covered

  • What is Mojo Helpdesk?
  • What are tickets? And how are they created?
  • Agent Workflow
  • Ticket Status and Best Practices 
  • Ticket Interface Walkthrough 
  • The Mojo Score and Leaderboard 
  • Ticket View List 
  • Custom Views 
  • Bulk Actions on Tickets 
  • The Watch List 
  • Ticket Tags 
  • Dashboard
  • Aging Summary
  • Time Spent
  • SLA Targets
Mojo Helpdesk Training for Help Desk Managers.pdf 554.21 KB


More Resources
Training for Agents
Training for Contacts
More Mojo Helpdesk How-to Videos 
 
See other articles in General FAQ