From Roles, Groups to SSO, learn how to manage users
How do I change an agent or a contact's password?
Admins of the helpdesk can manually set the password of a user or agent.
- Go to Admin Settings > Contacts List
- Search for the agent or user here.
- Click on the desired profile. This will display a pop-up of the selected user's profile.
- Click on the lock icon on the upper right corner of the pop-up. From here an admin can manually set a user's password.
See other articles in User Management
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