Why is my helpdesk suspended?

A helpdesk may be suspended for several reasons. 

Billing issue

A billing problem has occurred, such as a failed credit card payment or an account that ran out of credit. The admin needs to update billing information to reopen the helpdesk.

To resolve billing issues:

• Navigate to Admin Settings > Account > Billing
• Update payment method
• Contact support if billing problems persist

Suspended by Mojo Helpdesk staff

Mojo Helpdesk has closed the account due to a breach of Terms and Conditions. Contact Mojo Helpdesk support to discuss account restoration options.

Closed by helpdesk owner

An admin or the helpdesk owner has manually closed the helpdesk. The admin can reopen the account through Admin Settings > Account > Status.

Trial ended

The helpdesk is suspended because the trial period has ended. To continue using Mojo Helpdesk, the admin needs to purchase a plan through Admin Settings > Account > Billing.

Get in touch with support

Please create a ticket.