Why is my helpdesk suspended?

Your help desk may be suspended for these reasons:

  • Billing Issue
    • There has been a problem processing your credit card, or your account ran out of credit. You need to update the billing information to re-open the help desk. 
  • Suspended by Mojo Helpdesk staff
    • Mojo Helpdesk has closed the account due to a breach of Mojo Helpdesk's Terms and Conditions. 
  • Closed by help desk owner
    • The help desk has been closed by the help desk owner or by an admin. 
  • Trial ended
    • The help desk is closed because the trial period has ended. To continue using Mojo, you need to purchase a plan. 

We are happy to help, please contact us with any questions.