Your helpdesk may be suspended for these reasons:
Reason 1: Billing Issue
There has been a problem processing your credit card, or your account ran out of credit.
What can I do about this?
Update billing information to re-open the helpdesk. You could also contact Mojo Helpdesk sales for a renewal invoice.
Reason 2: Blocked by Mojo Helpdesk
Mojo Helpdesk has closed the account due to a breach of Mojo Helpdesk's Terms and Conditions.
What can I do about this?
Contact Mojo Helpdesk support
Reason 3: Closed by Owner
The helpdesk is closed by the helpdesk owner or admin.
What can I do about this?
An owner or admin needs to re-open the account.
Reason 4: Trial Ended
The helpdesk is closed because the trial period has expired.
What can I do to re-open the account?
To continue using Mojo, you need to purchase a plan. Or contact us and we can extend the trial for you.