Why is my helpdesk suspended?

Your helpdesk may be suspended for these reasons: Reason 1: Billing Issue There has been a problem processing your credit card, or your account ran out of credit. What can I do about this? Update billing information to re-open the helpdesk. You could also contact Mojo Helpdesk sales for a renewal invoice. Reason 2: Blocked by Mojo Helpdesk Mojo Helpdesk has closed the account due to a breach of Mojo Helpdesk's Terms and Conditions. What can I do about this? Contact Mojo Helpdesk support Reason 3: Closed by Owner The helpdesk is closed by the helpdesk owner or admin. What can I do about this? An owner or admin needs to re-open the account. Reason 4: Trial Ended The helpdesk is closed because the trial period has expired. What can I do to re-open the account? To continue using Mojo, you need to purchase a plan. Or contact us and we can extend the trial for you.
Published on: 2013-09-13 See other articles in Account Billing, Troubleshooting.