Mojo helpdesk Help Center
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Knowledge Base
Getting Started
Advanced security, whitelist and blacklist
Compliance
How can I set up multiple ticket forms for my helpdesk?
What do I need to do to quickly get started using Mojo Helpdesk?
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Troubleshooting
Not receiving emails?
I am not getting email notifications.
Can't login?
Using Mojo search engine
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Ticket Forms
How do I add a Mojo form to my website?
How can I set up multiple ticket forms for my helpdesk?
Users can't see a ticket form?
How many ticket forms can I create?
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Triggers
How do I set up text notifications for ticket updates?
What are Triggers and how do they work?
Asset Management
How to best import assets
How to search assets?
What is best practice for creating a new asset
How do I add asset management?
Google Apps Integration
How do I break the Google Apps integration?
How do I get Mojo Helpdesk in Google Apps?
My Google Apps integration isn't working, what should I do?
Email to Ticket Creation
Integrate SnapEngage Chat to Mojo Helpdesk
I am not getting email notifications.
How do I set up email to ticket creation?
Managing Tickets
What are ticket tags and how to create them
How do I update tickets in bulk?
How does my staff know when a ticket has been assigned?
I am not getting email notifications.
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User Groups
How do I restrict user access to certain queues?
How do I set up Group Access Rights?
Importing
How do I import users?
Exporting
How do I schedule an recurring export?
Why am I not receiving the export file?
Can I export my data?
Domain Branding
What are the exact steps to customize the domain?
How do I change the helpdesk domain?
Time Tracking FAQ
What kind of reporting does Mojo have?
Access Rights and Permission Settings
Users can't see a ticket form?
Design and Brand the Support Portal
How do I create my Knowledge Base?
How do I create a new article/topic in the Knowledge Base?
How do I brand my helpdesk?
Developer API
API - About the Mojo Helpdesk REST API
Mojo Score and Customer Satisfaction Ratings
How to send the Rating Email only for certain queues?
SSO (Single Sign On)
Getting an Open ID 2.0 error when logging in via Google Apps?
Enterprise Single Sign On with JWT
Enterprise Single Sign On with SAML
Can't login?
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Account Billing
Deleting helpdesk account
How long will Mojo store my data?
What happens to my data if I close my account?
Why is my helpdesk suspended?
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Educational Discount
What discounts are available?
Does Mojo accept PO's (purchase orders)?
Reporting
How do I search by custom fields?
What kind of reporting does Mojo have?
General FAQ
Can I white label my helpdesk?
How does my staff know when a ticket has been assigned?
How do I change my helpdesk URL / site address ?
How do I schedule an recurring export?
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Terms and Conditions
What are the terms of service?
Search FAQ
Searching Articles
How do I search by custom fields?
Using Mojo search engine
How do I search for tickets?
Website Form Widget
Users can't see a ticket form?
How do I add a helpdesk ticket form to my website?
Automations
How do I disable ticket rating emails after a ticket is closed?
What filters (search criteria) can be used to run the automation?
How many times can automation's actions be executed on the same ticket?
What actions can be automatically executed on a ticket?
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Email FAQs
I am not getting email notifications.
How do I use my existing email address?
Do you have a recommended browser?
How do I disable ticket rating emails after a ticket is closed?
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Knowledge Base
Searching Articles
How do I create my Knowledge Base?
How do I create a new article/topic in the Knowledge Base?
Security
Advanced security, whitelist and blacklist
Can't login?
When I log in, is my password encrypted?
Is it possible to encrypt ALL information going over the network?
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Privacy
How does Mojo use my information?
Contact Us
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www.mojohelpdesk.com
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