Mojo helpdesk Help Center
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Knowledge Base
Getting Started
How can I set up multiple ticket forms for my helpdesk?
What do I need to do to quickly get started using Mojo Helpdesk?
How many ticket forms can I create?
Why can't my users see the form I just created?
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Troubleshooting
Not receiving emails?
I am not getting email notifications.
Can't login?
Using Mojo search engine
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Multiple Ticket Forms
How do I add a Mojo form to my website?
How can I set up multiple ticket forms for my helpdesk?
How many ticket forms can I create?
Why does my ticket form need a default form?
Triggers
What are Triggers and how do they work?
Asset Management
How to best import assets
How to search assets?
What is best practice for creating a new asset
How do I add asset management?
Google Apps Integration
How do I break the Google Apps integration?
How do I get Mojo Helpdesk in Google Apps?
My Google Apps integration isn't working, what should I do?
Email to Ticket Creation
Integrate SnapEngage Chat to Mojo Helpdesk
I am not getting email notifications.
How to set up email to ticket creation?
Managing Tickets
What are ticket tags and how to create them
How does my staff know when a ticket has been assigned?
I am not getting email notifications.
Attaching files to tickets
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User Groups
How do I set up Group Access Rights?
Importing
How do I import users?
Exporting
How do I schedule an recurring export?
Why am I not receiving the export file?
Can I export my data?
Domain Branding
What are the exact steps to customize the domain?
How do I change the helpdesk domain?
Design and Brand the Support Portal
How do I create my Knowledge Base?
Adding content to the Support Portal/Help Center
How do I brand my helpdesk?
Developer API
API - About the Mojo Helpdesk REST API
Mojo Score and Customer Satisfaction Ratings
How to send the Rating Email only for certain queues?
SSO (Single Sign On)
Getting an Open ID 2.0 error when logging in via Google Apps?
Enterprise Single Sign On with JWT
Enterprise Single Sign On with SAML
Can't login?
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Account Billing
How long will Mojo store my data?
What happens to my data if I close my account?
Why is my helpdesk suspended?
What discounts are available?
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Educational Discount
What discounts are available?
Does Mojo accept PO's (purchase orders)?
Reporting
What reporting does Mojo have?
General FAQ
Can I white label my helpdesk?
How does my staff know when a ticket has been assigned?
How do I change my helpdesk URL / site address ?
How do I schedule an recurring export?
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Search FAQ
How to search articles
Using Mojo search engine
How do I search for tickets?
Website Form Widget
How do I get a ticket form on my website?
Automations
How do I disable ticket rating emails after a ticket is closed?
What filters (search criteria) can be used to run the automation?
How many times can automation's actions be executed on the same ticket?
What actions can be automatically executed on a ticket?
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Email FAQs
I am not getting email notifications.
How do I use my existing email address?
How do I disable ticket rating emails after a ticket is closed?
What types of emails are sent from Mojo Helpdesk?
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Knowledge Base
How to search articles
How do I create my Knowledge Base?
Security
Can't login?
When I log in, is my password encrypted?
Is it possible to encrypt ALL information going over the network?
Are user's actions logged?
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Privacy
How does Mojo use my information?
Contact Us
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www.mojohelpdesk.com
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