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Knowledge Base
Getting Started
Mojo Helpdesk Guide for Contacts (creating a ticket and the contact portal)
Mojo Helpdesk Guide for Agents
Advanced security, whitelist and blacklist
How can I set up multiple ticket forms for my helpdesk?
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Helpdesk Configuration
How do I install Mojo Helpdesk in Google Apps?
(Custom Domain) How to permit Mojo to send an email in behalf of your organization domain
Can I customize ticket status?
How do I customize the ticket form?
Productivity Tools
How do I set up SMS / text notifications for ticket updates?
Can I add tickets with a due date to Google Calendar?
How often does the ticket list refresh?
How can agents view ratings from customers?
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Security
Advanced security, whitelist and blacklist
Compliance
I am unable to log-in to my organization's helpdesk
When I log in, is my password encrypted?
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Billing
How do I update my credit card/billing information?
Deleting helpdesk account
How long will Mojo store my data?
What happens to my data if I close my account?
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Asset Management
How to best import assets
How to search assets?
What is best practice for creating a new asset
Who can access Asset Management? Can I limit permissions by location?
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