Finding the SHA1 fingerprint from your Identity Provider (Azure, Okta and Onelogin)

Here's how you can get the SHA1 fingerprint from the admin console of the Identity Provider. 

Azure

  1. Go to your Azure portal
  2. Navigate to Azure Active Directory -> Enterprise Applications -> All Applications  
  3. Search and open the Mojo Helpdesk application that you have configured
  4. Click Quick Start and select Configure Single Sign-On
  5. Select Configure MojoHelpdesk on the configure SSO page
  6. This will open the configure singe-sign on screen on the right side 
  7. Download the SAML XML Metadata 
  8. In the metadata, copy all the content that is between <X509Certificate> and </X509Certificate>

Follow the steps at the end of this solution article under the heading "Generating the fingerprint from the XML content".

Okta

  1. Go to the Okta admin console and select Mojo Helpdesk from the Applications list
  2. Select the Sign On tab
  3. Download the Metadata 
  4. In the metadata, copy all the content that is between <X509Certificate> and </X509Certificate>
  5. Follow the steps at the end of this solution article under the heading "Generating the fingerprint from the XML content".

OneLogin

  1. Go to the OneLogin admin console
  2. Navigate to Apps -> Company Apps -> Mojo Helpdesk
  3. Go to the SSO Tab and select SHA1 under the SAML Signature Algorithm dropdown and click View Details
  4. Select SHA1 from the drop down. This will generate a new fingerprint
  5. Copy fingerprint and use it in MojoHelpdesk

Generating Fingerprint from the XML content

Follow the steps below to convert your X.509 Certificate into a SHA1 fingerprint:

  1. Obtain the X.509 certificate from your identity service provider.
  2. Navigate to https://www.samltool.com/format_x509cert.php.
  3. Paste your X.509 certificate in the X.509 cert field.
  4. Click Format X.509 Certificate.

  1. Copy the certificate indicators in the X.509 cert with header field. Certificate indicators will display within hyphens.

Note: If line breaks display in the pasted certificate indicator, they will need to be deleted. Line breaks may cause the fingerprint to calculate incorrectly.

  1. Click Calculate Fingerprint from the toolbar on the left.

  1. Paste the copied text into the X.509 cert field.
  2. Select sha1 from the algorithm drop-down.
  3. Click Calculate Fingerprint.