Search results for: ticket forms

Aging Summary Report

The Aging Summary provides a high-level view of open tickets, segmented by the length of time the tickets have been open. This tool helps managers and admins quickly view workload distribution, and tickets that may need attention.The report is displayed in a table with the following: Columns: ...
Mojo Helpdesk Implementation Guide for Admins

Related resources For Agents: Mojo Helpdesk Guide For Contacts: Mojo User Portal Overview This guide is built to help Mojo Helpdesk admins configure their help desk, manage user access, build workflows, and enable powerful features like automations and reporting.By the end, admins will b...
Using the Mojo search engine

There are two ways to search in Mojo.Use the filters in the search UI. Select options like status, queue, type, or assignee in the search drop down. Agents can also do an advanced search.Type directly in the search box. Enter words, phrases, or special search syntax. The tips below are specific t...
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