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Mojo Helpdesk Implementation Guide for Admins

Related resources For Agents: Mojo Helpdesk Guide For Contacts: Mojo User Portal Overview This guide is built to help Mojo Helpdesk admins configure their help desk, manage user access, build workflows, and enable powerful features like automations and reporting.By the end, admins will b...

Accessibility and Keyboard Navigation in Mojo Helpdesk

Last Updated: March 26, 2026Mojo Helpdesk supports keyboard navigation across the agent portal and user portal, allowing users to complete support workflows without a mouse. General Keyboard Navigation The following keys are used to navigate the interface: Tab — move forward through interactive ...

Using the Mojo search engine

There are two ways to search in Mojo.Use the filters in the search UI. Select options like status, queue, type, or assignee in the search drop down. Agents can also do an advanced search.Type directly in the search box. Enter words, phrases, or special search syntax. The tips below are specific t...
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