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Enterprise Single Sign-On with SAML and JWT

Mojo Helpdesk supports both Secure Assertion Markup Language (SAML) and JSON Web Tokens (JWT) for Enterprise Single Sign-On (SSO). These mechanisms allow users to authenticate using their organization’s identity provider, enabling a seamless and secure login experience with one set of credentials...

Mojo Helpdesk Implementation Guide for Admins

Related resources For Agents: Mojo Helpdesk Guide For Contacts: Mojo User Portal Overview This guide is built to help Mojo Helpdesk admins configure their help desk, manage user access, build workflows, and enable powerful features like automations and reporting. By the end, admins will be equ...

Mojo Helpdesk Authentication and Security Settings

Admins can choose the authentication method that best fits their organization’s needs. Mojo Helpdesk uses email addresses to uniquely identify contacts. Mojo authentication methods Email and Password Standard option for all users Admins can define password requirements Admins can also require...