API - About the Mojo Helpdesk REST API

The Mojo Helpdesk API enables 3rd party developers to create, edit, update, delete, and export tickets, users and comments. It supports building custom workflows and integrations with other tools or systems.

Accessing and using the API requires technical resources and developer experience. API documentation and examples are available here: https://github.com/mojohelpdesk/mojohelpdesk-api-doc

Developers are encouraged to submit code snippets and pull requests.

How to locate the API key

The API key is a unique identifier linked to a user account. It serves as a secure credential for accessing the API.

1. On the agent portal, go to Admin Settings > Agent & teams > Agent list
2. Select an agent
3. Scroll down to Dev Settings and copy the access key associated with the user

How to view current API usage and limits

Go to Admin Settings > Overview to view current account usage.

Scroll down the page, and expand Quotas to view current plan limits and usage.