Helpdesk Configuration
Ticket Forms
- Why does my ticket form need a default form?
- How can I set up multiple ticket forms for my helpdesk?
- How many ticket forms can I create?
- How do I add a Mojo form to my website?
- How do I add a helpdesk ticket form to my website?
- Users can't see a ticket form?
- How do I create custom fields for users?
- How do I create custom fields for groups?
- Can I specify the form to use for tickets that are created by email?
- Can I add conditional logic to a ticket form field?
Email to Ticket Creation
- Can I create tickets from email? How do I set up email to ticket creation?
- I am not getting email notifications.
- Integrate SnapEngage Chat to Mojo Helpdesk
- Can I specify the form to use for tickets that are created by email?
- What is the Pending Confirmation list?
- (Custom Domain) How to permit Mojo to send an email in behalf of your organization domain
Managing Tickets
- What are the ways tickets can be created?
- How do I delete a ticket?
- How do I re-open a closed ticket?
- Can deleted tickets be restored?
- How do I mass delete my test tickets?
- How will agents know when a ticket has been assigned to them?
- I am not getting email notifications.
- How do I add tickets to the Watch List?
- Attaching files to tickets
- What are ticket tags? How do I create, delete or merge tags?
- How do I customize the ticket list?
- How do I suspend an agent?
- How do I update tickets in bulk?
- How do I delete a queue?
- What is the Pending Confirmation list?
- Why can't my users see the form I just created?
- What are the different priority levels in Mojo?
Importing and Exporting
- How do I import users?
- How do I create custom fields for users?
- How do I update users through a CSV import?
- How to best import assets
- How do I import tickets and assets that are linked?
- How do I import tickets?
- How do I schedule an recurring export?
- Why am I not receiving the export file?
- Can I export my data?
- How do I import knowledge base articles?
General FAQ
- How do I allow/disable ticket sharing among users in a group (Group Access Rights)?
- How do I delete a ticket?
- Does Mojo support multiple languages?
- How do I add a helpdesk ticket form to my website?
- How do I change my helpdesk URL / site address ?
- How will agents know when a ticket has been assigned to them?
- Can I white label my helpdesk?
- What is the maximum number of custom views that can be created?
- Deleting helpdesk account
- Do you have a recommended browser?
- Adding Admins and Agents
- How do I receive new ticket notifications only for a specific queue?
- What are the ways tickets can be created?
- Adding a New User
- Not receiving emails?
- Is Mojo Helpdesk down? Check app status
- What are the different priority levels in Mojo?
- We're happy to help! Here are some ways you can find support.
- How do I sign out of Mojo Helpdesk?
- Mojo Helpdesk Guide for Help Desk Managers
- How often does the ticket list refresh?
Email FAQs
- Can admins customize the notifications sent by the helpdesk?
- How do I prevent the system from sending some emails?
- What types of emails are sent from Mojo Helpdesk?
- I am not getting email notifications.
- Do you have a recommended browser?
- Can I create tickets from email? How do I set up email to ticket creation?
- How do I receive new ticket notifications only for a specific queue?
- Email-to-ticket creation is not working
- Can I send an email to users of the helpdesk? Or to a certain group?
- Can I prevent a user from receiving any messages from the helpdesk?
- Not receiving emails?
- (Custom Domain) How to permit Mojo to send an email in behalf of your organization domain
Help Center
- How do I create a Knowledge Base for my help desk?
- Searching Articles
- How do I create a new article or topic in the Knowledge Base?
- Can I turn off the Knowledge Base?
- How do I brand my helpdesk?
- What are the exact steps to customize the domain?
- How do I import knowledge base articles?
- How do I change the order of top-level topics on the Help Center?
- Can all agents create and edit articles in the knowledge base?
