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Helpdesk Configuration

Set up the help desk so that it fits the organization perfectly

  1. Helpdesk Configuration
Helpdesk Configuration icon

Helpdesk Configuration

  • How do I install Mojo Helpdesk in Google Apps?
  • (Custom Domain) How to permit Mojo to send an email in behalf of your organization domain
  • What languages are available?
Ticket Forms icon

Ticket Forms

  • How to embed a Mojo form into my website?
  • Users can't see a ticket form?
  • Can I specify the form to use for tickets that are created by email?
  • Adding conditional logic to a ticket form
Google Apps Integration icon

Google Apps Integration

  • How do I install Mojo Helpdesk in Google Apps?
  • How do I break the Google Apps integration?
  • My Google Apps integration isn't working, what should I do?
  • Grouping users into groups
Email Channel icon

Email Channel

  • Email channel configuration
  • Can I specify the form to use for tickets that are created by email?
  • What is the Pending Confirmation list?
  • (Custom Domain) How to permit Mojo to send an email in behalf of your organization domain
Managing Tickets icon

Managing Tickets

  • Can deleted tickets be restored?
  • How do I customize the ticket list?
  • Bulk ticket updates
  • What is the Pending Confirmation list?
  • Why can't my users see the form I just created?
  • Event log
  • Tips for Using the Mojo Search Engine
Import & Export icon

Import & Export

  • How do I import users?
  • How do I update users through a CSV import?
  • How to import assets
  • How do I import tickets and assets that are linked?
  • How do I import tickets?
  • How do I import knowledge base articles?
Integrations icon

Integrations

  • How to add tickets with a due date to Google Calendar?
  • ClassLink Integration
  • API - About the Mojo Helpdesk REST API
  • How can I integrate my helpdesk with Azure Active Directory?
General FAQ icon

General FAQ

  • How do I allow/disable ticket sharing among users in a group (Group Access Rights)?
  • Can I white label my helpdesk?
  • What languages are available?
  • Tips for Using the Mojo Search Engine
Email FAQs icon

Email FAQs

  • How do I prevent the system from sending some emails?
  • Email channel configuration
  • Email-to-ticket creation is not working
  • Can I send an email to users of the helpdesk? Or to a certain group?
  • Can I prevent a user from receiving any messages from the helpdesk?
  • Not receiving emails from Mojo Helpdesk?
  • (Custom Domain) How to permit Mojo to send an email in behalf of your organization domain
Help Center icon

Help Center

  • Securing the Knowledge Base
  • How to customize my help desk domain name?
  • How do I import knowledge base articles?
  • Can all agents create and edit articles in the knowledge base?
  • Tips for Using the Mojo Search Engine
User Management icon

User Management

User Groups | Single Sign On (SSO)
  • Enterprise Single Sign On with SAML
  • Enterprise Single Sign On with JWT
  • How can I integrate my helpdesk with Azure Active Directory?
  • "Email has already been taken" Error Message
Help desk software by Mojo Helpdesk