Mojo Scheduler: Create recurring tickets

The Mojo Scheduler helps help desk staff stay organized by turning routine tasks into automated tickets. Instead of manually creating the same ticket over and over, the scheduler takes care of it on a set schedule.

Scheduled tickets also create a clear audit trail of recurring work. Each task appears as a ticket, making it easy to track when it was created, who it was assigned to, and when it was completed. This ensures accountability, consistency, and better visibility into recurring processes.

With the scheduler:

  • Set a ticket start date and time
  • Define a recurrence pattern (daily, weekly, monthly, etc.)
  • Assign the ticket to a specific agent
  • Add tags and link assets to every ticket it creates
  • Create one-time tickets for future events or reminders

Creating a Mojo Scheduler

  1. Navigate to Account administration > Tickets > Schedulers
  2. Click on + new
  3. Enter the title, the start date and time, and choose how often it repeats (or does not repeat for a one-time ticket)
  4. Enter the ticket description (optional)
  5. Expand Options to set, if needed:
    • Ticket form: the form the ticket is created with. The form's default field values are used
    • Choose requester: who the ticket is filed for
    • Assign new tickets to an agent
    • Add tags to every scheduled ticket
    • Link assets to attach to every scheduled ticket
  6. Click save

The Mojo Schedulers form for a weekly scheduler, with its Options section open and the Enhancement tag added to every scheduled ticket.

To create a scheduler's next ticket straight away, open the scheduler and click create ticket now.

The schedulers list

Account administration > Tickets > Schedulers lists your schedulers, the one that runs next at the top.

  • Active shows the schedulers that will still create tickets.
  • Expired shows schedulers with no run left, such as a one-time scheduler that already ran or a repeating one past its end date. Expired schedulers are deleted automatically 30 days after they expire.

The Mojo Schedulers list on the Active tab, showing two one-time schedulers with their next run date.

Upcoming tickets

Click Scheduled in the left menu of the ticket list to see the tickets your schedulers will create, grouped by when they come up: Today, Tomorrow, This week and Later. Each repeating scheduler shows its next ticket. Schedulers that have expired are listed under Expired. Later and Expired start collapsed: click one to expand it.

The Scheduled Tickets page with the Later group expanded, showing two upcoming scheduled tickets and their dates.