Using Tasks in Mojo

Tasks are a lightweight way to track what needs to be done on a ticket.

They function as a quick scratch pad. Jot down what’s needed, and check items off as progress is made.

Each task list lives within the single ticket. Templates or recurring tasks lists are currently not supported.

How to add a task

A walkthrough of a ticket opening the Tasks side panel from the icons on the right edge, where tasks are added and ticked off.

  1. Open a ticket
  2. Navigate to the side panel and show side panel
  3. Navigate to tasks
  4. Add a task
  5. Press enter to save
  6. Repeat as needed
  7. (Optional) Toggle to prevent agents from solving a ticket until all tasks are completed

Viewing task progress

Task actions (create, update, delete) are documented on the event log. Task progress is also displayed on the upper right of the ticket details.

A walkthrough of a ticket showing the task counter in the header and an event recording a task marked as completed.