Using Tasks in Mojo

Tasks are a lightweight way to track what needs to be done on a ticket.

They function as a quick scratch pad: jot down what’s needed, check items off as progress is made, and clear the list once work is finished. 

Each task list lives within the single ticket. Templates or recurring tasks lists are currently not supported.

How to add a task

1. Open a ticket
2. Navigate to the side panel and show side panel
3. Navigate to tasks
4. Add a task
5. Press enter to save
6. Repeat as needed
7. (Optional) Toggle to prevent agents from solving a ticket until all tasks are completed

Viewing task progress

Task actions (create, update, delete) are documented on the event log. Task progress is also displayed on the upper right of the ticket details.