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Ticket Forms and Fields Overview

Mojo Helpdesk supports multiple ticket forms for each help desk account. Below is an example of a help center with multiple ticket forms, seen by a logged-in ticket creator. Permissions required Agents must have an admin or manager role to manage ticket forms and fields. Why create multiple ti...

User Import Overview

Starting fresh or migrating from another help desk? If migrating, import in this order to keep everything connected: Users (below) Assets Tickets Knowledge base articles Import users from CSV Mojo Helpdesk supports bulk user import via CSV file, up to 3,000 users at a time. A few things to ha...

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