User Import Overview

Starting fresh or migrating from another help desk? If migrating, import in this order to keep everything connected:

  1. Users (below)
  2. Assets
  3. Tickets
  4. Knowledge base articles

Import users from CSV

Mojo Helpdesk supports bulk user import via CSV file, up to 3,000 users at a time.

A few things to have ready before importing:

  • The file must be in .csv (comma-separated values) format, encoded as UTF-8
  • New users won't receive a welcome email unless Notify new users is checked during import

CSV field reference

The following fields are available for mapping:

  • First Name
  • Middle Name
  • Last Name
  • Email
  • Password
  • Group
  • Address
  • Work Phone
  • Cell Phone
  • Home Phone
  • Fax Phone
  • User Notes
  • Helpdesk Notes

Field mapping tips

  • CSV columns can be mapped to any available field during import
  • Email is required. Rows without an email address will not import
  • Password must be at least 6 characters, or left blank. The system generates a random password if blank
  • New values in the Group field are automatically created as new groups
  • If the group field is blank, the user is placed in the default Individuals group

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