Search results for: merge

How to merge a ticket or multiple tickets

Mojo Helpdesk allows agents to merge duplicate or related tickets into a single thread. When tickets are merged, all but one are closed. The remaining ticket (destination ticket) becomes the main thread that carries the conversation forward. Why merge a ticket? Merging helps keep your helpdesk or...
How to make updates to multiple tickets (bulk actions)

Bulk actions allow agents to update multiple tickets at once, saving time and effort.Below are the available bulk actions: change status  change priority change queue change type add a comment add a staff note merge manage tags watch list: add - remove assign to… To perform...
Mojo Helpdesk Guide for Agents

Related resources For Admins: Mojo Implementation Guide For Contacts: Mojo User Portal Overview This guide is designed to help agents get up and running in Mojo Helpdesk.By the end, agents will understand how to navigate Mojo and manage the full lifecycle of support tickets from creation...