To merge multiple tickets into another at once: - record the ticket ID to merge the tickets into - from the ticket view list, check mark all tickets to merge - in the bulk action pull-down list, se... more
To merge a single ticket into another: - record the ticket ID into which the ticket should be merged - open the ticket to be merged - click on the merged tickets icon - the list of already merged t... more
Merging tickets allows to group one or more tickets into one ticket. Merged tickets are automatically closed and cannot be reopened. However, they can still be viewed. Merged tickets are accessibl... more