Can tickets be merged?

The ticket merging functionality enables agents to consolidate duplicate tickets. This process supports the combination of two or more tickets, resulting in the closure of all but one, which serves as the target for the merge.

Procedure for Merging a Single Ticket into Another:

1. Access the ticket designated for closure and merging.
2. Navigate to the ellipsis icon located in the upper right-hand corner.
3. Select the "Merge & Close" option. This action will display a selection of relevant tickets.
4. Identify and select the intended destination ticket.

Following the merge, the closed ticket will be finalized. Please be advised that this operation is irreversible.

Procedure for Merging Multiple Tickets:

1. Proceed to the ticket list containing the tickets scheduled for closure and merging.
2. Mark the tickets to be closed and merged.
3. Select the "Action" menu.
4. Choose the "Merge" option. This action will display a selection of relevant tickets.
5. Locate the intended destination ticket.
6. Confirm the selection of the destination ticket.

Upon completion of the merge, the closed tickets will be finalized. It should be noted that this operation is irreversible.