How do I merge tickets?

The ticket merge feature allows agents to combine duplicate tickets. This can be done with two or more tickets, leaving one open while the others are closed and merged into it.

To merge a single ticket into another:

1. Open the ticket that will be closed and merged
2. Click on the 3 dots on the upper right corner
3. Select merge & close. This will bring up a list of relevant tickets. 
4. Search for the destination ticket. Click select destination

Once the ticket has been merged, it will be closed. Note that this action cannot be undone.

To merge multiple tickets:

1. Go to the list of tickets containing the tickets that you want to close and merge
2. Select the tickets to be closed and merged
3. select action 
4. Choose merge. This will bring up a list of relevant tickets. 
5. Search for the destination ticket. 
6. Click select destination

Once the tickets have been merged, they will be closed. Note that this action cannot be undone.