Setting up a help desk domain name
If the help desk plan subscription includes this feature, a custom domain name can be set, e.g.: support.yourdomain.com
or yourdomain.com
.
Using a subdomain of a domain name (CNAME record)
Example: support.yourdomain.com
- Ask the help desk system administrator to create a CNAME record that points
support.yourdomain.com
toapp.mojohelpdesk.com
if the help desk is hosted in Mojo USA cloud orapp.mojohelpdesk.eu
if the help desk is hosted in the Mojo EU cloud - In Mojo Helpdesk
Admin > Help desk > Settings
set the custom domain e.g.:support.yourdomain.com
Using the domain name (A record)
Example: yourdomain.com
- Ask the system administrator to create an A record that points
yourdomain.com
to3.120.100.213
if the help desk is hosted in the Mojo EU cloud or54.69.95.100
if the help desk is hosted in Mojo USA - Add MX record for yourdomain.com with content:
10 mail.mojohelpdesk.com.
(10 mail.mojohelpdesk.eu
for Europe cloud) - In Mojo Helpdesk
Admin > Help desk > Settings
set the custom domain e.g.:yourdomain.com
- In some cases emails may be rejected by an email server or be classified as spam. For these cases, the email To avoid emails going to the spam folder, the email administrator needs to add these DNS records:
- For Europe cloud
- A TXT record for
yourdomain.com
with the content“v=spf1 mx a ip4:3.126.137.159 a:mail.mojohelpdesk.eu ~all”
- A TXT record for
yourdomain.com
with the content“v=DMARC1; p=none; rua=mailto:dmarc.report@support.yourdomain.com; ruf=mailto:dmarc.report@support.yourdomain.com; sp=none; ri=86400”
- A TXT record for
- For USA cloud
- A TXT record for
yourdomain.com
with the content“v=spf1 mx a ip4:54.149.252.182 a:mail.mojohelpdesk.com ~all”
- A TXT record for
yourdomain.com
with the content“v=DMARC1; p=none; rua=mailto:dmarc.report@support.yourdomain.com; ruf=mailto:dmarc.report@support.yourdomain.com; sp=none; ri=86400”
- A TXT record for
- For Europe cloud
SSL certificates for HTTPS
The SSL certificate will be generated automatically. Help desk managers and admin will be notified by email when it is ready.
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