Set up a custom help desk domain name

By default, the help desk URL will be orgname.mojohelpdesk.com. Certain plans allow for the use of a custom help desk domain, such as support.yourdomain.com.

Setting up a subdomain

Example: support.yourdomain.com

1. Create a NAME record. 
   1. Ask the DNS administrator to set up a CNAME record that points the subdomain to Mojo Helpdesk:
      • For help desks hosted in the USA, point to:
        ssl.app.mojohelpdesk.com
      • For help desks hosted in the EU, point to:
        ssl.app.mojohelpdesk.eu
2. Once that is complete, configure the domain within Mojo Helpdesk:
   1. Go to Admin settings > Help desk > Settings
   2. Next to Custom domain, click on the + icon
   3. Enter the desired domain, e.g. support.yourdomain.com
   4. Select the certificate source
      1. Automatic
      2. Manual (import certificate)
   5. Click save

SSL certificates for HTTPS

Mojo will automatically generate an SSL certificate for the custom domain. Help desk managers and administrators will receive an email when the certificate is ready.

If you prefer to use your own SSL certificate, please contact the Mojo support team.