Setting up a help desk domain name

If the help desk plan subscription includes this feature, a custom domain name can be set, e.g.: support.yourdomain.com or yourdomain.com.

Using a subdomain of a domain name (CNAME record)

Example: support.yourdomain.com

  1. Ask the help desk system administrator to create a CNAME record that points support.yourdomain.com to app.mojohelpdesk.com if the help desk is hosted in Mojo USA cloud or app.mojohelpdesk.eu if the help desk is hosted in the Mojo EU cloud
  2. In Mojo Helpdesk Admin > Help desk > Settings set the custom domain e.g.: support.yourdomain.com

Using the domain  name (A record)

Example: yourdomain.com

  1. Ask the system administrator to create an A record that points yourdomain.com to 3.120.100.213 if the help desk is hosted in the Mojo EU cloud or 54.69.95.100 if the help desk is hosted in Mojo USA
  2. Add MX record for yourdomain.com with content: 10 mail.mojohelpdesk.com. (10 mail.mojohelpdesk.eu for Europe cloud)
  3. In Mojo Helpdesk Admin > Help desk > Settings set the custom domain e.g.: yourdomain.com
  4. In some cases emails may be rejected by an email server or be classified as spam. For these cases, the email To avoid emails going to the spam folder, the email administrator needs to add these DNS records:
    1. For Europe cloud
      1. A TXT record for yourdomain.com with the content “v=spf1 mx a ip4:3.126.137.159 a:mail.mojohelpdesk.eu ~all”
      2. A TXT record for yourdomain.com with the content “v=DMARC1; p=none; rua=mailto:dmarc.report@support.yourdomain.com; ruf=mailto:dmarc.report@support.yourdomain.com; sp=none; ri=86400”
    2. For USA cloud
      1. A TXT record for yourdomain.com with the content “v=spf1 mx a ip4:54.149.252.182 a:mail.mojohelpdesk.com ~all”
      2. A TXT record for yourdomain.com with the content “v=DMARC1; p=none; rua=mailto:dmarc.report@support.yourdomain.com; ruf=mailto:dmarc.report@support.yourdomain.com; sp=none; ri=86400”

SSL certificates for HTTPS

The SSL certificate will be generated automatically. Help desk managers and admin will be notified by email when it is ready.