How to customize my help desk domain name?
If your plan subscription includes this feature, you can set your own domain name, e.g.:
- Ask your system administrator to create a CNAME record that points
app.mojohelpdesk.comif you are in Mojo USA cloud or
app.mojohelpdesk.euif your help desk is in the Mojo EU cloud.
- In Mojo Helpdesk
Admin > Help desk > Settingsset the custom domain e.g.:
For help desks hosted in EU cloud
The SSL certificate will be generated automatically. There is nothing else to do. You will be notified by email when it is ready.
For help desk hosted in USA cloud
The custom domain will immediately be active without SSL. Your own domain name can be secured with your own SSL certificate that you need to provide. To start the process, please open a ticket for an SSL installation.