How to customize my help desk domain name?

If your plan subscription includes it, you can use your own domain name for your help desk, e.g.:

  1. Choose a sub-domain for your helpdesk account such as
  2. Point a CNAME record in the DNS for the domain to
  3. Wait 12-24 hours for the DNS change to propagate.

Add the custom domain ( to Mojo Helpdesk Helpdesk configuration:

In classic version:

Go to Admin Settings > Helpdesk Configuration, and edit Custom domain field in the General section

In new version:

Go to Admin > Helpdesk > Settings, edit Custom domain field in the Organization information section

The custom domain will immediately be active.

SSL with a Custom Domain

Your own domain name can be secured with your own SSL certificate. To do this, please open a ticket for an SSL installation.