How to customize my help desk domain name?

If your plan subscription includes this feature, you can set your own domain name, e.g.: support.yourdomain.com.

  1. Ask your system administrator to create a CNAME record that points support.yourdomain.com to app.mojohelpdesk.com if you are in Mojo USA cloud or app.mojohelpdesk.eu if your help desk is in the Mojo EU cloud.
  2. In Mojo Helpdesk Admin > Help desk > Settings set the custom domain e.g.: support.yourdomain.com

For help desks hosted in EU cloud

The SSL certificate will be generated automatically. There is nothing else to do. You will be notified by email when it is ready.

For help desk hosted in USA cloud

The custom domain will immediately be active without SSL. Your own domain name can be secured with your own SSL certificate that you need to provide. To start the process, please open a ticket for an SSL installation.