Set Up a Custom Help Desk Domain (White Labeling)

By default, the help desk URL will be orgname.mojohelpdesk.com. Certain plans support the use of a custom help desk domain, such as support.yourdomain.com.

Setting up a subdomain

Example: support.yourdomain.com

Step 1: Create a NAME record

A DNS administrator must create a CNAME (NAME) record that points the chosen subdomain to Mojo Helpdesk.

For help desks hosted in the United States:

ssl.app.mojohelpdesk.com

For help desks hosted in the European Union:

ssl.app.mojohelpdesk.eu

Step 2: Configure the domain in Mojo Helpdesk

1. Navigate to the waffle icon on the upper right
2. Select Account administration > Help desk > Settings
3. Next to Custom domain, click on the + icon
4. Enter the desired domain, e.g. support.yourdomain.com
5. Select a certificate source:
   1. Automatic
   2. Manual (import certificate)
6. Click save

SSL certificates for HTTPS

When the Automatic certificate option is selected, Mojo Helpdesk generates an SSL certificate for the custom domain. Help desk managers and administrators receive an email notification once the certificate is ready and active.

Related article

See How to white label your help desk.