Setting up a help desk domain name

If the help desk plan subscription includes this feature, a custom domain name can be set, e.g.: support.yourdomain.com or yourdomain.com.

Using a subdomain of a domain name (CNAME record)

Example: support.yourdomain.com

1. Ask your DNS network administrator to add a CNAME record  support.yourdomain.com set to ssl.app.mojohelpdesk.com if the help desk is hosted in Mojo USA cloud or ssl.app.mojohelpdesk.eu if the help desk is hosted in the Mojo EU cloud
2. Then set it in Mojo Helpdesk:
   1. Go to Mojo Helpdesk Admin > Help desk > Settings to set the  domain e.g.: support.yourdomain.com

SSL certificates for HTTPS

The SSL certificate will be generated automatically. Help desk managers and admin will be notified by email when it is ready. If you would like to provide your own certificate, please contact the Mojo support team.