Help Center
Brand the help center and customize the knowledge base
Change Language and Timezone
How do I change the language of the helpdesk?An Admin can change the language of the helpdesk by navigating to: Account administration > Help desk > Settings > and in the Language settings section, select the preferred Helpdesk language. The local Time zone can also be set as needed.An Agent can...
Customizing the Help Center
The Help Center is the help desk's customer-facing portal. It can be customized to match the organization’s branding and needs.The Help Center is comprised of: Knowledge Base – A library of articles and resources where users can find answers to their questions. User Portal – Lets users submi...
How do I import knowledge base articles?
Migrating from another help desk? Agents with a manager or admin role can import existing tickets, users, assets, and knowledge base articles.The recommended import order is Users Assets Tickets Knowledge Base Articles (details below) Importing knowledge base articles Importing a large n...
How to create a knowledge base article
The Knowledge Base (KB) is a centralized library of helpful articles created for staff or end users.Agents must have manager (or higher) permissions to create, update, or delete knowledge base articles. To create a new KB article Click on the waffle icon on the upper right corner Select Knowl...
Managing the Knowledge Base
The Knowledge Base (KB) is a centralized library of helpful articles created for staff or end users. Articles can include text, links, images, and videos. The KB lives within the Help Center.Reasons to use the KB: Empower end users to quickly find answers on their own Ensure consistent respo...
Organize KB articles with Topics
To make the Knowledge Base easy to navigate, articles can be organized into Topics.Parent topics are displayed on the main help center page (ex. Troubleshooting, Warranty, Helpdesk 101). Child topics can be created within them.Agents must have manager (or higher) permissions to create, update, or...
Set Up a Custom Help Desk Domain (White Labeling)
By default, the help desk URL will be orgname.mojohelpdesk.com. Certain plans support the use of a custom help desk domain, such as support.yourdomain.com. Setting up a subdomain Example: support.yourdomain.com Step 1: Create a NAME record A DNS administrator must create a CNAME (NAME) record tha...