Help Center

Brand the help center and customize the knowledge base

Securing the Knowledge Base

The Knowledge Base can be activated or deactivated by navigating to Admin settings > Help center & knowledge base > Settings.In the Settings interface, the Knowledge Base visibility can be configured according to the following options: Disable the display of the Knowledge Base entirely, by sel...
How to set up a custom help desk domain name

Certain plans allow for the use of a custom help desk domain, such as support.yourdomain.com. Setting up a subdomain Example: support.yourdomain.com Create a NAME record.  Ask your DNS administrator to set up a CNAME record that points your subdomain to Mojo Helpdesk: For help desks host...
How do I import knowledge base articles?

Migrating from another help desk? You can import existing tickets, users, assets, and Knowledge base articles.The recommended import order is Users Assets Tickets Knowledge Base Articles (details below) Importing Knowledge Base Articles Importing a large number of knowledge base articles...
Can all agents create and edit articles in the knowledge base?

Agents with Manager level permissions (and above) can create, update or delete articles in the helpdesk. Refer to this article for the different user roles.
Tips for Using the Mojo Search Engine

Here are a few tips to take advantage of Mojo's search engine. Mojo searches the title and description of the ticket including custom fields and ticket comments.  Search performs an exact lookup unless a wildcard symbol such as * or ? is used. Wild Card Searches Examples: serv*s will ma...
Change Language and Timezone

How do I change the language of the helpdesk?An Admin can change the language of the helpdesk by navigating to:  Admin settings > Help desk > Settings > and in the Language settings section, select the preferred Helpdesk language. The local Time zone can also be set as neededAn Agent can change t...