What is the Pending Confirmation list?

A helpdesk setting exists that mandates end-user confirmation of submitted tickets via email, functioning as a spam filter.

This primary setting is controlled within Admin Settings > Tickets > Settings. Locate the "Anonymous user security settings" section and verify the settings are as desired.

When enabled, these confirmation settings necessitate end-user ticket confirmation, preventing automatic ticket creation in the helpdesk. Consequently, such tickets reside in a "Pending Confirmation" state until the ticket creator has verified.

Alternatively, agents possess the ability to review and confirm these tickets internally by navigating to the “Unassigned” ticket list and selecting the “pending confirmation” button at the top right of the ticket list page. If any tickets are waiting for confirmation, a list of tickets is provided, and an agent can approve the ticket creation if needed. 

Regular administrative review of the pending list is advised to validate legitimate tickets.

This mechanism constitutes one of the methods by which Mojo mitigates spam within the helpdesk environment.