Email Channel
Can I specify the Ticket Form to use for tickets that are created by email?
Yes, you can specify the ticket form to use for any tickets created by email.To set ONE form as the default form, you can do so in for Admin Settings -> Ticket Forms and then look for the Default Form box. The default form will be the one that will be used by all incoming tickets created by email...
What is the Pending Confirmation list?
There is a helpdesk setting which requires the end user to confirm a ticket they submitted (via their email). This acts as a spam catch.The main setting is managed in Admin Settings > Helpdesk Configuration. Scroll down until you see the "Tickets Pending Confirmation" section.When this is turned ...
What is the Pending Confirmation list and how can I use it to prevent Spam tickets from being created?
There is a Ticket Setting you can turn on that will require a ticket submitter/requester to confirm a ticket that they have submitted is valid (submitted either through the HelpCenter or by email) by responding to the confirmation email they receive after creating a new ticket. This setting can ...
Email channel settings
Mojo Helpdesk supports email-to-ticket creation right out of the box. With this feature, an email can be sent to create a ticket. For example, when an email is sent to support@company.com, a ticket is created in the corresponding Support queue.The applicable settings can be found in Admin > Chann...
Use Gmail to send and receive emails in Mojo
If you have a Gmail mailbox (e.g. support@newco.com), Mojo Helpdesk can retrieve emails from this mailbox and create tickets. It will also use Gmail to send emails to ticket creators and agents. This is a step-by-step guide on how to configure Mojo and Gmail. Mojo leverages IMAP for receiving ema...
Bring your own mail server to Mojo
Organizations can choose whether to use the built-in Mojo mail server (default), or whether to use their own email server. This can be set in Admin > Channels > Email > Server configuration.Mojo mail service: The help desk will receive and send emails via the Mojo mail service. This is the defaul...