Email Channel
Can I specify the ticket form to use for tickets that are created by email?
Yes, admins and managers can specify the ticket form to use for any tickets created by email. To set a default form for all queues Go to Admin Settings > Forms & fields Look for the Default Form box on the right hand side. The default form will be the form that will be used by all incoming ti...
What is the Pending Confirmation list?
A helpdesk setting exists that mandates end-user confirmation of submitted tickets via email, functioning as a spam filter.This primary setting is controlled within Admin Settings > Tickets > Settings. Locate the "Anonymous user security settings" section and verify the settings are as desired.Wh...
What is the Pending Confirmation list and how can I use it to prevent Spam tickets from being created?
There is a Ticket Setting you can turn on that will require a ticket submitter/requester to confirm a ticket that they have submitted is valid (submitted either through the HelpCenter or by email) by responding to the confirmation email they receive after creating a new ticket. This setting can ...
Email channel settings
Mojo Helpdesk supports email-to-ticket creation right out of the box. With this feature, an email can be sent to create a ticket. For example, when an email is sent to support@company.com, a ticket is created in the corresponding Support queue.The applicable settings can be found in Admin > Chann...
Use Gmail to send and receive emails in Mojo
If you have a Gmail mailbox (e.g. support@newco.com), Mojo Helpdesk can retrieve emails from this mailbox and create tickets. It will also use Gmail to send emails to ticket creators and agents.This is a step-by-step guide on how to configure Mojo and Gmail. Mojo leverages IMAP for receiving emai...
Bring your own mail server to Mojo
Organizations can choose whether to use the built-in Mojo mail server (default), or whether to use their own email server. This can be set in Admin > Channels > Email > Server configuration.Mojo mail service: The help desk will receive and send emails via the Mojo mail service. This is the defaul...
How to tell if a ticket or message was created by email
There are two easy ways to identify if a ticket or response in Mojo was created via email: Method 1: Check the header Open the ticket Look at the top right corner of the message box which shows the created date If there is an envelope icon, this means that the ticket was created by email Cl...