How do I search by custom fields?

While you are not able to add custom fields to the built-in reports in Mojo, you are able to search for tickets by custom field using a string. To search by custom field use the search query below but replace the text inside the parenthesis to your custom field system name (underscores for spaces) and custom field value (no underscores for spaces). Be sure to use all lower case letters even if your values have capital letters. Use this exact string, just replace the text in the parenthesis. custom.field:("system_field_name:custom field value") Searching by two fields: custom.field:("system_field_name:custom field value") AND custom.field:("system_field_name:custom field value") The custom fields' system name can be found when you edit your custom field. This search can be used in the search field, the advanced search 'search for' field (to combine with other filters), and the export filters 'search for' input field.
Published on: 2015-02-25
See other articles in Reporting, Search FAQ.