How to search for a ticket using custom fields

The Mojo ticket forms support custom fields. Here's how to format your search query if you're using custom fields.

To search by a custom field

Use the query below, replacing the bracketed text with your custom field's system name (using underscores for spaces) and value (without underscores):

custom.field:("<system_field_name>-<custom_field_value>")

Ensure all letters are lowercase, even if the original values contain capital letters. Use the exact string structure provided.

To search by two custom fields

custom.field:("<system_field_name>-<custom_field_value>") AND custom.field:("<system_field_name>-<custom_field_value>")

To find a custom field's system name

Navigate to Admin Settings > Tickets > Forms & fields. Select the relevant form. The system name is listed below the field name in the table.