How to search for a ticket using custom fields
The Mojo ticket forms support custom fields. Here's how to format your search query if you're using custom fields.
To search by a custom field
Use the query below, replacing the bracketed text with your custom field's system name (using underscores for spaces) and value (without underscores):
custom.field:("<system_field_name>-<custom_field_value>")
Ensure all letters are lowercase, even if the original values contain capital letters. Use the exact string structure provided.
To search by two custom fields
custom.field:("<system_field_name>-<custom_field_value>") AND custom.field:("<system_field_name>-<custom_field_value>")
To find a custom field's system name
Navigate to Admin Settings > Tickets > Forms & fields
. Select the relevant form. The system name is listed below the field name in the table.
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