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Reporting

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Reporting

  • How do I send the Rating Email only for certain queues?
  • How can agents view ratings from customers?
  • What is the Aging Summary?
  • How do I search for tickets that are associated with an asset?
  • Saving an advanced search
  • How do I turn off the ticket rating feature?
  • How do I search by custom fields?
  • Tips for Using the Mojo Search Engine
  • What kind of reporting does Mojo have?
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