How to make updates to multiple tickets (bulk actions)
Bulk actions allow agents to update multiple tickets at once, saving time and effort.
Below are the available bulk actions:
- change status
- change priority
- change queue
- change type
- add a comment
- add a staff note
- merge
- manage tags
- watch list: add - remove
- assign to…
To perform a bulk action:
- Navigate to any ticket list
- Hover over the ticket requester’s initials or photo to reveal the selection checkbox
- Select the tickets as needed
- Click on
select action - Choose the desired action and follow the prompt
- Click
save