SMS / text notifications for ticket updates
Ticket update notifications can be delivered as SMS/text messages to mobile phones in addition to standard email notifications. This functionality is configurable through Mojo bots.
In the United States, many mobile carriers allow subscribers to receive emails as SMS messages sent to their phone numbers. This can be done by addressing the email to phonenumber@carrierdomain.com, where "phonenumber" is the recipient's mobile number. The carrier domains for several major U.S. providers are listed below:
- Alltel: phonenumber@message.alltel.com
- AT&T: phonenumber@txt.att.net
- T-Mobile: phonenumber@tmomail.net
- Virgin Mobile: phonenumber@vmobl.com
- Sprint: phonenumber@messaging.sprintpcs.com
- Verizon: phonenumber@vtext.com
- Nextel: phonenumber@messaging.nextel.com
- US Cellular: phonenumber@mms.uscc.net
Example: For a mobile number 512-555-6789 with AT&T as the service provider, the appropriate email address to send a message for text delivery is 5125556789@txt.att.net. Messages sent to this address from any email client, including Gmail, Outlook, or Mojo, will be delivered as SMS/text messages.
Verification of this functionality is recommended prior to configuring Mojo bots. It is important to note that the specified email/phone number must correspond to a registered user within the helpdesk system to receive notifications. User profiles can be created with the phone number email address (e.g., 5125556789@txt.att.net). Furthermore, it is imperative that the user's settings are configured to receive email notifications. On the user's profile, within the Role and Permissions section, ensure the box labeled “Do not send emails to this user” remains unchecked.