SMS / text notifications for ticket updates

Notifications (email) can be sent to a mobile phone as SMS / text messages. This can be configured using Mojo bots. 

Most U.S. carriers allow their subscribers to receive emails as text messages using their phone number. Simply substitute phonenumber below with a real mobile phone number and the email will arrive as a text message.

Example: if your phone number is 512-555-6789 and your provider ATT then you can email your phone (from Gmail, Outlook, Mojo, etc...) using this email address: 5125556789@txt.att.net and you will receive the email as a SMS / text message.

Make sure you try it yourself (using Gmail or Outlook, etc..) before setting up a trigger like this. Keep in mind that the email/phone number will need to be a registered user of the helpdesk in order to receive notifications from the helpdesk. You can create a user profile specific with the phone number as the email (ex. 5125556789@txt.att.net ). Additionally, ensure that the user is set to receive email notifications. On the user's profile, click on Role and Permissions and leave the box “Do not send emails to this user” unchecked).