Can I specify the ticket form to use for tickets that are created by email?

Yes, admins and managers can specify the ticket form to use for any tickets created by email.

To set a default form for all queues

1. Go to Admin Settings > Forms & fields
2. Look for the Default Form box on the right hand side. The default form will be the form that will be used by all incoming tickets
3. Click on the settings cog
4. Choose the default form from the drop down menu 

To set a default form for each queue

1. Go to Admin settings > Queues
2. Click on the queue you'd like to set the default form for
3. Click on the pencil icon to edit
4. Expand the optional settings and scroll down to ticket form
5. Specify the default form for that queue
6. Repeat as needed