Ticket Forms
How to embed a Mojo ticket form into a website
Embedding a form on your website allows users to create tickets easily without leaving your website. Go to Admin settings > Channels > Embed Select the form you want to embed Customize the form attributes such as size, color, and other styling options to match your website’s look and feel Pr...
Troubleshooting ticket form visibility issues
Issue Users encounter problems when creating tickets. Specifically, they cannot find or choose a particular ticket form from the provided drop-down menu. Furthermore, the desired ticket form is not available to be embedded in a website. Solution This issue often occurs when non-logged-in users la...
Can I specify the ticket form to use for tickets that are created by email?
Yes, admins and managers can specify the ticket form to use for any tickets created by email. To set a default form for all queues Go to Admin Settings > Forms & fields Look for the Default Form box on the right hand side. The default form will be the form that will be used by all incoming ti...
Adding conditional logic to a ticket form
Conditional logic can be added to the fields in the ticket form. For example, if we have the question, “Are you married?”. If the user answers “yes”, we can show a set of questions. If the user answers “no”, then we show another set. This can be done while editing a form.
Ticket status definitions and categories
A ticket can be in one of the following statuses, which agents can use to manage their work: Individual ticket statuses: New: The ticket has just been created and is the default status for all new tickets. In progress: An agent is currently working on the ticket. On hold: The ticket is aw...