How to toggle the ticket rating feature

Mojo Helpdesk can collect customer satisfaction surveys when a ticket is closed.

Mojo Helpdesk will send an email to the ticket creator asking for a customer satisfaction rating. The survey consists of two questions:

  • How satisfied were you with your ticket experience as a whole? (On a scale of 1 - 5 stars)
  • Would you like to tell us more? (Optional text feedback)

Turn rating on or off

Using the classic UI:

  1. Go to Admin Settings and then Triggers.
  2. Turn OFF the trigger for "Rate reminder".
  3. Go back to Admin Settings and then Helpdesk Configuration.
  4. Scroll down to Miscellaneous Settings, and then turn ON or OFF "Allow Rating".

Using the new Mojo experience (default one):

  1. Go to Admin Settings and then Business Rules > Mojo bots.
  2. Disable the bot for "Rate reminder".
  3. Go back to Admin Settings and then Tickets > Settings
  4. Scroll down to Miscellaneous Settings, and then turn On or OFF "Allow Rating".