Bring your own mail server to Mojo

Organizations can choose whether to use the built-in Mojo mail server (default), or whether to use their own email server. 

This can be set in Admin > Channels > Email > Server configuration.

Mojo mail service: The help desk will receive and send emails via the Mojo mail service. This is the default setting.

Your own mail server: Admins can choose to route all emails via their own email server. Mojo leverages IMAP for receiving emails and SMTP for sending emails. There are many advantages to using your own mail server.

• Data security
  • Emails will go through your organization's standard email server setup: anti-virus, anti-phishing, anti-spoofing, etc…
• Improved deliverability
  • Are your ticket emails being marked as spam? If your organization has a good email sender reputation, then this will be extended to your ticket emails. 
• Compliance
  • Emails will stay within your compliance configuration (logs, retention, auditability, etc…)

Learn how to use your Gmail mailbox to create tickets in Mojo.