Bring Your Own Mail Server to Mojo Helpdesk

Organizations can choose whether to use the built-in Mojo mail server (default), or whether to use their own email server to send notifications to agents and users.

Where to find email server settings

To locate your email server settings:

1. Click the waffle icon in the top navigation.
2. Select Account administration.
3. Navigate to Channels > Email > Server configuration.

This is where admins choose whether to use the Mojo Mail Service or configure your own mail server.

Email server options

Mojo mail service (default)

• The help desk will receive and send emails via the Mojo mail service.
• This is the default setting.

Your own mail server

Admins can choose to route all emails through their own email server.

Mojo leverages:

• IMAP for receiving emails
• SMTP for sending emails

Configuration details (such as server addresses, ports, and authentication) will depend on your email provider.

Use Gmail mailbox to send and receive emails in Mojo.

Use Microsoft 365 to send and receive emails in Mojo.

Benefits of using your own mail server

1. Data Security: Emails are routed through your organization’s standard email server setup, including:
   
   
   
   
   1. Anti-virus protection
   
   
   2. Anti-phishing protection
   
   
   3. Anti-spoofing measures
   
   
   4. Other existing security controls
   
   
2. Improved Deliverability: If your organization has a strong sender reputation, that reputation extends to your ticket emails improving deliverability and reducing spam filtering issues.
3. Compliance: Emails remain within your organization’s compliance framework, including:
   
   
   
   
   1. Logging
   
   
   2. Retention policies
   
   
   3. Auditability
   
   
   4. Other regulatory configurations