Understanding Activity Timestamps in Mojo

By default, Mojo Helpdesk displays timestamps in a relative format to make it easier to interpret when events occurred. For example:

This can be found in the event log, or next to comments/staff notes. This format is used for several reasons:

Quick to scan – Makes it easy to gauge the freshness of an update at a glance
Reduces mental math – No need to calculate time differences from a specific date and time
Supports prioritization – Helps highlight which items may require immediate attention

To view the exact date and time for an activity, simply click on the relative timestamp.