How to view a ticket creator's details on a ticket

Agents can quickly access a requester's contact details and conversation history through the right-hand side panel of the ticket view in Mojo Helpdesk.

This provides the context needed for faster, more informed responses without having to open a new tab. 

To display the contact side panel

While viewing a ticket, expand the side panel on the right-hand side. Click the contact icon to show a snapshot of the ticket creator’s profile. This includes:

• Name
• Account status: Active or suspended
• User role: Owner, admin, manager, agent, or contact
• Group: The group or organization the requester belongs to
• Email address
• Additional notes and contact information: Includes any saved details on the requester’s profile, such as phone number, cellphone number, or address (if available)
• Conversation history: A list of previous and ongoing tickets submitted by the requester, along with their current statuses