How to view a ticket creator's details on a ticket

Agents can quickly access a requester's contact details and conversation history through the right-hand side panel of the ticket view in Mojo Helpdesk.

This provides the context needed for faster, more informed responses without having to open a new tab.

To display the contact side panel

While viewing a ticket, click the person icon at the top of the icons on the right edge of the page. The red number on it is how many tickets the requester has. The Contact panel opens with a snapshot of the ticket creator's profile:

  • Name and email address, with a button to copy the address
  • Badges: the person's role (for staff), their group, and flags such as suspended or VIP
  • More information: time zone, language, phone numbers, fax, address and help desk notes. Click it to open it; empty details show a dash.
  • Custom fields: the contact custom fields of your help desk, when it has some. Click to open.
  • Conversations: previous and ongoing tickets submitted by the requester, with their status

The two sections stay open or closed the way you left them. Managers and admins can click the pencil button at the top of the panel to open the full contact profile.

A ticket with the Contact panel open on the right, showing the requester's name, email address and group, the More information section, and their conversations.

To see the same details in a popup instead, click the requester's name on the ticket.