How to resolve the storage limit warning

Mojo automatically tracks total storage used across an account. When usage nears or exceeds the storage limit included in the plan, a disk quota warning is displayed to alert the team.

Depending on the storage status, the system will display the following messages on the upper right corner of the menu header:

"Storage almost full" - Storage is nearing its maximum limit.
“Storage limit reached. Attachment upload is blocked.” - The account has reached full capacity, and file uploads are now disabled.

This banner is visible to all help desk agents.

If the storage capacity is exceeded:

New attachments cannot be uploaded to tickets via the web interface.
If a ticket is created by email, the ticket will still be created, but any attachments included in the email will be dropped.

How to resolve the storage limit warning

Option 1: Delete attachments to free up space

Agents with a manager or admin role can free up space by deleting unnecessary attachments.

Go to Admin Settings > Tickets > Attachments
Use the column headers to sort attachments by:
- Created At
- File Name
- Content
- Size
Adjust the records per page setting (top-right of the table) to show up to 200 attachments at a time (max)
Select the attachments to delete
- Choose select all to select all visible files on the page
- Or select attachments individually by checking each box
Click the trash icon

Note: Deleting attachments is permanent and cannot be undone. If needed, attachments should be downloaded and backed up prior to deletion.

Option 2: Upgrade the account for additional storage

If additional storage is required, administrators can upgrade the account to a plan with higher storage limits.

To upgrade the plan:

Go to Admin Settings > Account > Billing & plan
Click on manage subscription.
Click change plan
Select the appropriate plan with increased storage
Review and confirm the upgrade
The plan upgrade will be applied immediately upon confirmation