General FAQ
Can I white label my helpdesk?
You can white label your helpdesk in the following ways: Custom Domain: Business and Enterprise plans allow you to customize your helpdesk domain. Remove Mojo Helpdesk Branding: On any paid plan (after the trial period), you can remove Mojo Helpdesk branding from the Help Center. To remove ...
What languages are available?
Mojo Helpdesk currently supports the following languages: English French Spanish Portuguese Polish German Turkish Yoda Italian If there is a language you would like to propose we add, please let us know by submitting a ticket.
Tips for Using the Mojo Search Engine
Here are a few tips to take advantage of Mojo's search engine. Mojo searches the title and description of the ticket including custom fields and ticket comments. Search performs an exact lookup unless a wildcard symbol such as * or ? is used. Wild Card Searches Examples: serv*s will ma...
Change Language and Timezone
How do I change the language of the helpdesk?An Admin can change the language of the helpdesk by navigating to: Admin settings > Help desk > Settings > and in the Language settings section, select the preferred Helpdesk language. The local Time zone can also be set as neededAn Agent can change t...
Groups: How to share tickets among users/contacts
In Mojo Helpdesk, users/contacts can be assigned to a group to organize them by team, company, or department. Why use groups? Reporting: Track metrics such as the number of tickets submitted by a group or average response time to that group Ticket Sharing: By default, users can only see the...
Can old tickets be discarded without submitter's being notified?
It is possible to delete old tickets without sending any notification to the ticket requester, however this is generally not recommended as it can lead to poor customer service and frustration. We recommend that tickets should only be closed when the issue has been resolved to the customer's sati...
How to resolve the storage limit warning
Mojo automatically tracks total storage used across an account. When usage nears or exceeds the storage limit included in the plan, a disk quota warning is displayed to alert the team.Depending on the storage status, the system will display the following messages on the upper right corner of the ...