Microsoft users receives mails from mojohelpdesk.com ticket software in their spam

If Microsoft users are receiving emails from mojohelpdesk.com in their spam folder, several approaches can be taken to resolve this, categorized by their scope and the level of control available.

1. User-level actions (for individual users)

• Add mojohelpdesk.com to Safe Senders List in Outlook: This tells Outlook to trust emails from this domain and deliver them to the inbox. The steps to do this vary slightly depending on the version of Outlook being used (Classic Outlook for Windows, New Outlook for Windows, or Outlook on the web). Users can find detailed instructions for each version in the referenced source.
• Mark emails as "Not Junk" or "Not Spam": This helps train Microsoft's spam filters to recognize emails from mojohelpdesk.com as legitimate. 

2. Administrator-level actions (for IT administrators)

• Create a Mail Flow Rule (Transport Rule) to Bypass Spam Filtering in Microsoft 365 Exchange Admin Center: This is the most effective way to ensure emails from mojohelpdesk.com reach inboxes. This involves logging into the Exchange admin center, navigating to mail flow rules, and creating a new rule that includes an SCL greater than or equal to bypass spam filtering. Additional conditions, such as specifying the sender's domain, can also be added.
• Add mojohelpdesk.com to the Tenant Allow/Block List (TABL) for domains in Microsoft 365 Defender portal: This allows emails from mojohelpdesk.com to bypass anti-spam filters. This process involves signing in to the Microsoft 365 Defender portal, navigating to policies and rules, and adding the domain to the "Allow domains" list within the Anti-spam inbound policy.
• Configure SPF, DKIM, and DMARC records for your domain: While Mojo Helpdesk manages its own sending, ensuring your own domain's email authentication is properly configured can help build trust with Microsoft's filters and improve deliverability overall. It's recommended to consult Mojo Helpdesk support for any specific configuration instructions. 

3. Communication and monitoring

• Communicate with Mojo Helpdesk support: Inquire if they are aware of any known deliverability issues with Microsoft 365 and if they have any recommendations or IP addresses to whitelist.
• Monitor your email security reports in Microsoft 365 Defender: Regularly review reports to track if emails from mojohelpdesk.com are still being filtered and adjust your policies as needed. 

By implementing a combination of these solutions, particularly the administrator-level actions, you can significantly improve the deliverability of emails from mojohelpdesk.com to Microsoft users' inboxes and prevent them from landing in spam.