Setting Up SPF for Email Forwarding in Mojo Helpdesk

When using your own domain (e.g. support@yourcompany.com) to forward emails into Mojo Helpdesk, it's important to ensure email deliverability and prevent your messages from being marked as spam. To do this, you need to update your domain’s SPF (Sender Policy Framework) record.

Why SPF Is Important

SPF is a DNS-based email authentication method. It tells other mail servers which servers are authorized to send emails on behalf of your domain. Without a correct SPF record, forwarded or reply emails from your helpdesk may get flagged as spoofed or spam, and may not reach your customers.

When You Need to Update Your SPF

If you're using a Mojo Helpdesk-assigned email like support@help.mojohelpdesk.com, SPF is already handled for you.

However, if you're using email forwarding from your own domain (e.g. support@yourcompany.com), you must update your domain’s SPF record to allow Mojo Helpdesk to send replies on your behalf.

How to Set Up Your SPF Record

You need to update the TXT record in your DNS settings. You have two options:

✅ Option 1: Include Mojo Helpdesk SPF domain

Add the following to your SPF record:

include:spf.mojohelpdesk.com

Example SPF record:

v=spf1 include:spf.mojohelpdesk.com ~all

✅ Option 2: Include Mojo Helpdesk mail server directly

If you prefer not to use the include mechanism, you can add the server name and IP directly:

ip4:54.149.252.182 a:mail.mojohelpdesk.com

Example SPF record:

v=spf1 ip4:54.149.252.182 a:mail.mojohelpdesk.com ~all

Need Help?

If you’re unsure how to modify your DNS records, we recommend reaching out to your domain host’s support (e.g. GoDaddy, Cloudflare, etc.) or your IT team. You can also contact Mojo Helpdesk support for guidance.