How to customize and sort the ticket list
Agents can customize the ticket list to match their workflow, making it easier to scan and prioritize tickets.
Available ticket list customization options
Agents can:
- Choose which columns to display in the ticket list
- Adjust column widths to optimize space
- Drag and drop columns to reorder them
- Click column headers to sort
Changes apply only to the individual agent's view and do not impact other team members.
Customize displayed columns
- Navigate to any ticket list
- Click on the filters icon
- Select the displayed columns
- Choose up to 6 columns to display
Sort tickets
By default, tickets are sorted by last changed date, with the newest updates at the top.
Sorting can be changed while viewing a list, but it will revert to the default when leaving and returning to the list.
Click the header to sort or select from the drop down.
Tip: Display and sort by due date. Tickets with a due date within the next 3 days are highlighted in yellow, while overdue tickets appear in red.