Customize displayed columns in ticket list

Agents can personalize their ticket list view by selecting which columns are displayed. This allows each agent to focus on the details most relevant to their workflow.

How to customize columns in the ticket view

1. Navigate to any ticket list
2. Click the three-dot menu in the upper-right corner
3. Select displayed columns
4. Choose up to 6 columns to display

Tip: The order in which columns are selected determines their left-to-right position in the view. To rearrange, remove and re-select them in the desired order.

Changes apply only to the individual agent's view and do not impact other team members.