How to create and edit a saved search
Teams can quickly access a filtered views of tickets without setting up filters each time.
Mojo Helpdesk includes several built-in saved searches available to all agents:
- All Tickets: shows every ticket in the system, regardless of status
- Closed Tickets: displays only tickets with a closed status
- Rated Tickets: filters tickets that received a customer rating
- Tickets > 5 Days: highlights tickets that have been open for more than five days
How to create a saved search
- Use the search bar or advanced search and apply relevant filters (e.g., status, assignee, tags, date)
- Next to the results list, click
save this search
- Name the saved search
- Agents with a manager and admin role have the option to share it with others; agents can save private searches
- Saved searches are listed on the left-hand side of the agent portal, under
Saved searches
How to edit a saved search
- Next to
Saved searches
on the left-hand side of the agent portal, click on the three dots - Click
Edit
- Click on the pencil icon for the saved search to be edited
- Edit the filters as needed
- Select
save and search
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