Create and edit a saved search

Agents can search for tickets using filters, then save that search for future use. A saved search (custom view) provides quick access to filtered tickets without setting up the filters again.

Built-in saved searches

Mojo Helpdesk includes several built-in saved searches available to all agents:

All Tickets: shows every ticket in the system, regardless of status
Closed Tickets: displays only tickets with a closed status
Rated Tickets: filters tickets that received a customer rating
Tickets > 5 Days: highlights tickets that have been open for more than five days

Create a custom view

Use the search bar or advanced search and apply relevant filters (e.g., status, assignee, tags, date)
Next to the results list, click save this search
Name the saved search
Managers and admins have the option to share it with others; agents can save private searches
Saved searches are listed on the left-hand side of the agent portal, under Saved searches

Edit an existing custom view

Next to Saved searches on the left-hand side of the agent portal, click on the three dots
Click Edit
Click on the pencil icon for the saved search to be edited
Edit the filters as needed
Select save and search